FAQs

Manufacturer’s defects caused by poor craftsmanship or defective hardware or materials when purchased through authorized Kurgo dealers.

All products, except toys, are warrantied against manufacturing defects when purchased through an authorized dealer. If your Kurgo product is damaged in the course of normal (or abnormal) wear and tear, you may not qualify for our warranty replacement, but we do offer a complete Repair or Replacement Service for a nominal fee.

We do not warranty or offer the Repair or Replacement Service for our toys, because toys, after all, are mostly to be chewed. We believe our toys are very durable, but some dogs are tougher chewers than others.

Products damaged while being used in an unintended way are not covered by the lifetime warranty. For example, the Wander Hammock is intended to be used between two seats sitting on top of a bench seat. You cannot hang a Wander Hammock between two trees or over an open space and expect it to hold any weight.

Fill out the Warranty Claim Form which requires pictures showing the defect and we’ll take a look. If the claim meets our guidelines, we will send you a replacement product free of charge. US and Canada only. If you are in Europe and have an issue with a Kurgo product, please contact our EU Customer Contact Center at: customerhelp@kurgo.com. Otherwise, if you are outside of the US, Europe or Canada and have an issue with a Kurgo product, please contact us at info@kurgo.com

Products failing due to normal wear and tear, abuse, accident, critters, or natural breakdown of materials over extended use and time can be repaired or replaced for a nominal fee. See our Repair or Replace Service policies for more information.

If you are experiencing any problems or have any questions about your Kurgo Product, our Customer Service Department is here to help. Please feel free to email us at info@kurgo.com or call us directly at (877) 847-3868.

In Europe, please email us at: customerhelp@kurgo.com